Revised Date: 01-01-19
Standard Terms & Conditions:
Please see additional terms and conditions for groups
Each and every reservation made with us is confirmed immediately by an automated system, at the exact email address guests provide in their own unique & original booking form. As such, it is the responsibility of guests placing reservations, not Shady Spruce hostel staff, to know how their email service provider might automatically be categorizing/filing correspondence relative to your booking(s). Please, as with any time you engage in e-commerce, take ample time to be aware of locating all confirmation and check-in emails from our staff and server - this will help all of us avoid inaccurate profile information logging, funky check-in processing or cancellation confusion. Thanks.
We offer a 24 hour cancellation policy but, staff must be notified by either voice, voicemail, text or email 24 hrs. prior to the arrival-time selected by guests on their original booking form. No refunds will be issued inside this 24 hr. timeframe.
Shady Spruce provides fast free internet to guests for work and pleasure. Those found using it to do illegal things or view offensive material will be held accountable and asked to leave the hostel, without refund.
Arrivals and Departures
New arrivals may check into rooms after 3 PM each day. Departing guests must remove all belongings from rooms, and check out, before 11 AM. After 11 AM, guests may make use of limited luggage storage facilities, but all possessions must be removed from rooms.
Missoula's Central Business District parking is commingled with and regulated by the City of Missoula Parking Commission. Meters are fee free on weekends between 5pm and 10am weekdays. Guests can explore parking options by visiting: http://www.ci.missoula.mt.us/1059/Public-Parking
Health & Safety
As a public health safety measure, the use of outside bedding (pillows, sheets, blankets) and/or bathing towels is strictly prohibited in the hostel - no exceptions.
Guests agreeing to these Terms & Conditions recognize that Shady Spruce Hostel is housed within an historic structure. As such, the hostel shall be held harmless in the event of any and all guest injury stemming from careless bunkbed use, stairway navigation, and/or misuse of hostel grounds.
Bank card payment for online bookings are processed immediately or shortly after each reservation is made. This prepaid transaction serves to guarantee availability of the date and space of each guests choosing. As such, we understand some of our guests may experience exceptional card processing issues from time to time. Should you have questions or concerns please email email@example.com OR call (406) 285-1197 to discuss options with us. Shady Spruce reserves the right to approve or deny any and all exceptional pre-payment requests.
You do not have to be a member of any hosteling organization to stay at Shady Spruce Hostel however, we do require every guest present a current government-issued photo identification. Identification will be presented to AND recorded by hostel staff at check-in - typically a passport and/or driver's license. Those residing in Missoula County will ONLY be granted access to the hostel as members of a pre-approved group. However, adverse travel and weather conditions locally may dictate otherwise. Contact firstname.lastname@example.org for additional information.
Check out time is 11 AM. Should you choose to extend your stay beyond your original reservation, bookings must be made prior to check out time. If checkout time is missed, a $5 late-checkout penalty will be charged to guests' payment type on file. If late checkout exceeds 2 PM, guests will be charged one additional night's stay.
Children under 18 years old must stay with parent or legal guardian in a private room. Nobody under the age of 18 is allowed to book dorm accommodations.
With the exception of group reservations, the minimum age for hostel guests is 10 years old. Those under the age of 18 years old must stay with parent or legal guardian in the hostel's suite or private triple room. Nobody under the age of 18 is allowed to book dorm accommodations.
In hopes of safeguarding the comfort, safety and security of our guests and neighbors, only light alcohol consumption is allowed on hostel property. We ask that guests choosing to indulge outdoors please utilize glassware from our ground floor kitchen. No cans and bottles outside, no exceptions - thanks. Any guest(s) who, in the opinion of staff on duty, compromises the comfort, safety or security of others will be required to leave the hostel premises, and not be granted refund. Guests agree to respect each other, hostel staff, local residents, and property herein. In the case of groups, the group leaders must ensure that all members of their group behave in an appropriate manor. Failure of any individual group member to do so will result in the expulsion of the entire group, without refund.
Consistent with Missoula County Dept. of Health code 8.37.030, smoking is NOT PERMITTED anywhere on hostel grounds. Any guest found smoking within 25 feet of windows or doors will be asked to leave the premises immediately, without refund.
We offer secure locker space however complimentary luggage storage is very limited.
It is the guest’s responsibility to ensure their personal belongings are secure at all times. Shady Spruce Hostel accepts no liability for loss, theft, or damage to property however sustained or caused.
Shady Spruce Hostel Property
Guests will be expected to reimburse Shady Spruce Hostel for any property damage caused by inappropriate or destructive behavior during their stay.
Shady Spruce Hostel Liability
Except in relation to death or personal injury caused by our negligence, Shady Spruce Hostel’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
Shady Spruce Hostel will only store and use information guests supply to us for the purpose of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by contacting our help desk, or by writing directly to: Hostel Staff - 204 E. Spruce, Missoula, MT 59802.
Errors and Omissions
Any omission or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
All bookings are subject to availability and Shady Spruce Hostel reserves the right to decline any booking at its discretion.
In the case of a late departure, Shady Spruce Hostel reserves the right to charge for a further nights stay at the relative rate of the bed(s). Management discretion applies.